Privacy & 10DLC Messaging Policy

Suprema 10DLC Messaging Policy

Effective Date: 4/16/2025 — Last Updated: 4/16/2025 — Applies To: All users engaging with Suprema via SMS

1. Overview

Suprema uses 10-digit long code (10DLC) messaging to communicate with customers via SMS. These communications are primarily used for booking appointments and providing client support. We adhere to carrier regulations and The Campaign Registry guidelines to ensure trusted, compliant messaging.

2. Message Purpose and Scope

Our SMS communications are currently limited to responding to customer-initiated appointment requests, confirming or rescheduling appointments, answering client questions or concerns, and providing follow-up service support.

In the future, Suprema may expand messaging to include promotional content or special offers, announcements related to new services or locations, and product recommendations or grooming tips. Users will be notified before receiving promotional content and given a clear opt-in choice.

3. Opt-In & Consent

Suprema only sends SMS messages to individuals who have initiated contact via SMS, or provided explicit consent via website form, booking link, or in-person agreement. We maintain records of consent and follow industry best practices for opt-in management.

4. Opt-Out Policy

All recipients can opt out at any time by replying with STOP. Upon receiving a STOP request, messaging will immediately cease, users will receive a confirmation message, and future communication will require a new opt-in.

5. Message Frequency & Fees

Frequency of messages depends on ongoing conversation and appointment needs. Suprema does not charge for SMS messages, but standard carrier rates may apply.

6. Prohibited Uses

Note: this section was truncated during migration extraction — verify the full prohibited-uses list against the live Framer page before publishing.